Privacy Policy

Synobis Network Solutions LLC ("Synobis," "we," "us," or "our") operates the SynoGuard AI platform and the synoguard.ai website. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services. By accessing or using SynoGuard AI, you agree to the collection and use of information in accordance with this policy.

We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This includes: • Identity and contact information: name, email address, phone number, company name, and job title. • Account credentials: username and hashed password. • Billing information: processed through our payment processor; we do not store full card numbers. • Communications: messages you send us via contact forms, email, or support channels. We also collect information automatically when you use our services, including log data, device information, IP address, and usage data.

We use the information we collect to: • Provide, maintain, and improve the SynoGuard AI platform. • Process transactions and send related information. • Send technical notices, updates, security alerts, and support messages. • Respond to your comments, questions, and requests. • Monitor and analyze usage patterns to improve user experience. • Comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Service providers who assist us in operating the platform (subject to confidentiality agreements). • Business partners with your consent. • Law enforcement or regulatory authorities when required by law. • Successor entities in the event of a merger, acquisition, or sale of assets.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. The SynoGuard AI platform uses AES-256 encryption at rest and TLS 1.2 or higher in transit. No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements. When retention is no longer necessary, we securely delete or anonymize your information.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at [email protected].

If you have questions about this Privacy Policy, please contact us at: Synobis Network Solutions LLC Email: [email protected] Website: synobis.com