Question 1

What is SynoGuard AI?

Accepted Answer

SynoGuard AI is an AI-orchestrated compliance and governance platform built for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). It ingests telemetry from existing RMM and PSA platforms — Datto, Kaseya, ConnectWise, NinjaOne, and Autotask — and continuously maps that data to compliance frameworks including HIPAA, PCI-DSS v4.0, ISO 27001:2022, and legal-industry controls. The result is a live, audit-ready compliance posture for every client the MSP manages, without manual evidence collection or new endpoint agents.

Question 2

Does SynoGuard AI replace my existing RMM or PSA?

Accepted Answer

No. SynoGuard AI is designed to sit one layer above your existing RMM and PSA stack, not replace it. It ingests the telemetry those systems already produce via native API and converts it into compliance intelligence. Your existing tools, workflows, and client relationships remain unchanged.

Question 3

Do I need to install new agents on client endpoints?

Accepted Answer

No. SynoGuard AI uses the data your RMM already collects from endpoints. There are no new agents to deploy, no new pipelines to manage, and no changes to your existing endpoint management workflow.

Question 4

Which compliance frameworks does SynoGuard AI support?

Accepted Answer

At launch, SynoGuard AI supports HIPAA, PCI-DSS v4.0, ISO 27001:2022, and legal-industry controls. Additional frameworks including CMMC, SOC 2, NIST CSF, and state privacy laws are on the product roadmap.

Question 5

How does SynoGuard AI detect shadow AI usage?

Accepted Answer

SynoGuard AI's Shadow AI Discovery module uses DNS query analysis, process telemetry from the RMM, browser extension signals, and network traffic patterns to identify when users are accessing unvetted AI tools such as ChatGPT, Claude, Grok, Microsoft Copilot, Google Gemini, and Perplexity. Discovered tools are categorized by risk level, and the MSP can generate a Shadow AI Usage Report for client review and governance policy enforcement.

Question 6

Is SynoGuard AI hosted in the cloud?

Accepted Answer

Yes. SynoGuard AI is hosted on Microsoft Azure with AES-256 encryption at rest and in transit, tenant isolation, and a 99.9% uptime SLA target.

Question 7

Which RMM and PSA platforms does SynoGuard AI integrate with?

Accepted Answer

SynoGuard AI offers bi-directional native integrations with Datto RMM, Kaseya VSA, ConnectWise Automate, NinjaOne, and Autotask PSA. Bi-directional means SynoGuard AI both reads telemetry from these platforms and can push remediation tickets back into the PSA when a compliance gap is detected.

Question 8

How long does integration setup take?

Accepted Answer

For most MSPs, the initial integration is completed during the onboarding session, which typically takes 2–4 hours. Full baseline compliance scoring is typically available within 24–48 hours of initial data ingestion.

Question 9

Does SynoGuard AI integrate with ticketing systems?

Accepted Answer

Yes. Auto-remediation tickets are pushed directly into the PSA (Autotask, ConnectWise Manage, Kaseya BMS) when a compliance gap or configuration drift event is detected.

Question 10

How does SynoGuard AI handle HIPAA compliance for MSPs?

Accepted Answer

SynoGuard AI maps RMM and PSA telemetry to the HIPAA Security Rule's 54 implementation specifications across Administrative, Physical, and Technical safeguard categories. The platform continuously monitors for gaps, generates audit-ready evidence documentation, and produces a HIPAA Compliance Score for each covered client.

Question 11

What changed in PCI-DSS v4.0 and how does SynoGuard AI address it?

Accepted Answer

PCI-DSS v4.0 introduced 64 new requirements compared to v3.2.1, with a focus on customized implementation, multi-factor authentication expansion, and continuous monitoring obligations. SynoGuard AI maps all PCI-DSS v4.0 requirements to RMM telemetry and generates the evidence documentation required for a Report on Compliance (ROC) or Self-Assessment Questionnaire (SAQ).

Question 12

How does ISO 27001:2022 mapping work in SynoGuard AI?

Accepted Answer

ISO 27001:2022 introduced 11 new controls and reorganized the Annex A control set to 93 controls across 4 themes. SynoGuard AI maps all 93 controls to available RMM and PSA telemetry and generates the Statement of Applicability (SoA) documentation required for certification audits.

Question 13

Can SynoGuard AI generate evidence packages for auditors?

Accepted Answer

Yes. The Evidence Package Generator produces a structured, auditor-ready documentation set for any supported framework on demand. Packages include control mapping documentation, telemetry-based evidence, gap analysis reports, remediation history, and a compliance timeline.

Question 14

How is SynoGuard AI priced?

Accepted Answer

SynoGuard AI is priced as a per-client monthly subscription, allowing MSPs to pass the cost through to clients as part of a managed compliance service offering. Three tiers are available — Starter, Professional, and Enterprise. Contact the Synobis team for current pricing.

Question 15

Is there a free trial?

Accepted Answer

SynoGuard AI does not offer a self-serve free trial. Instead, we offer a guided proof-of-concept engagement for qualified MSPs. Contact us to schedule a proof-of-concept.

Question 16

Can I white-label SynoGuard AI for my clients?

Accepted Answer

White-label options are available for MSPs at the Enterprise plan level and for Premier-tier partners. This includes custom branding on client-facing portals, compliance reports, evidence packages, and email notifications.

Question 17

How is client data protected in SynoGuard AI?

Accepted Answer

All data is encrypted with AES-256 at rest and in transit using TLS 1.3. Each MSP and each of their clients operates in a fully isolated tenant environment. The platform is hosted on Microsoft Azure with SOC 2 Type II controls and a 99.9% uptime SLA target.

Question 18

Does SynoGuard AI store client endpoint data?

Accepted Answer

SynoGuard AI ingests and processes compliance-relevant telemetry from the RMM for the purpose of compliance scoring and evidence generation. Raw endpoint data is not stored beyond the retention window required for compliance evidence.

Question 19

Is SynoGuard AI compliant with HIPAA as a Business Associate?

Accepted Answer

Yes. Synobis executes a Business Associate Agreement (BAA) with all MSP customers who manage HIPAA-covered entities.

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